HOLIDAY SHUTDOWN - Please note our shipping department will be closed down from 16 to 25 Feb. You can still place online orders but they will not be processed until 26 Feb but will ship First Class.


Refund Policy

1. This policy sets out the returns policy for goods or services purchased through the online store operated by Framework Framing Gallery Ltd.

2. To be eligible for a return, your item must be unused and in the same condition that you received it, and it must be in the original packaging.

3. If you change your mind about a purchase you have made within 14 working days after the date of delivery, you are entitled to a full refund of the original purchase price for the goods or services you wish to return, and the original postage and packaging charges made. You will not be entitled to a refund of the cost you incur in returning the item to us.

4. If the item you purchased was faulty in any way, or you think the item was not as described in the item description you may also be entitled to a refund if you contact us with 14 days of receipt.

5. Where you would like to return a product you have purchased, please contact us to let us know that you will be returning the item.

6. Once your return is received and inspected we'll contact you to let you know whether your refund will be processed or not. Any refund will credit your original method of payment.

7. If you haven't received a refund yet where we have told you we have issued one, please check your bank account or card statement to make sure it hasn't been received and then contact your bank as some banks or card companies take a number of days to credit your account.

8. If an item you purchased was purchased with a discount voucher, then we will only refund the amount that you actually paid (and not the amount the item was listed for).


HOLIDAY SHUTDOWN - Please note our shipping department will be closed down from 16 to 25 Feb. You can still place online orders but they will not be processed until 26 Feb but will ship First Class.


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